World leading automated dispatch technology

The iCabbi system is an advanced cloud based dispatch system that is feature rich and offers numerous powerful automation features for dispatch and booking acceptance.   
Since entering the market, iCabbi have embraced the opportunity to objectively identify the common pains facing taxi companies with their existing providers and have focused on these to develop one of the most innovative and exciting products to enter the industry in a long time.

 

Automation is now the main focus for successful taxi businesses and that’s why iCabbi places this right at the core, allowing businesses to achieve 100% dispatch automation and up to 75% booking automation using a combination of advanced telephony and app solutions.

Consumer App

We will produce your own company branded consumer app for Android and iPhone, customised specifically for your business and registered in your company’s name.

 

Our branded consumer apps suit every fleet and offers your customers a fast, user friendly and intuitive booking experience.

 

Consumer App Key Features

 

  • Company logo and brand colours
  • Live driver tracking
  • Fixed fares and estimated pricing displayed
  • View active, upcoming and previous bookings
  • Optional driver rating and driver feedback
  • Security and journey sharing
  • Email confirmation of the booking
  • Track the driver to the pick-up
  • Improved automation of your business
  • iCabbi customer app license including maintenance and updates
  • Listed in the Apple Store with your company name and logo
  • Listed on Google Play with your company name and logo

Driver App

Happy drivers keep customers loyal and increase business and that’s why iCabbi make sure the driver app is easy to use and extremely reliable.  

 

Finding the customer and arriving on time is essential, which is why the driver app integrates directly with the critically acclaimed Waze satellite navigation app, which has a 4.6 rating.

 

Using GPS and advanced software design, the built in soft-meter ensures the correct price is charged every time, with the tariff that is pre-set within the iCabbi system.  Each booking dispatched by iCabbi will carry the correct tariff or fixed price so the driver can be confident the correct price is always clearly displayed for the customer to see.

 

Extras can be charged to the customer, if pre-configured, so driver’s can be reassured that if a customer wants to reward great service, they can do so with a tip.

 

A great driver app is a powerful tool to help you recruit and retain more drivers – iCabbi delivers with a driver app that your drivers will love.

 

Driver App Key Features

 

  • Easy to use
  • Extremely reliable
  • Works on any Android phone
  • Highly accurate navigation with Waze
  • Soft-meter and clear display
  • Downloadable tariffs
  • Fixed price journeys
  • Bidding for jobs
  • Panic facility

Web Booker

The web booker can be easily embedded within your existing website, providing advanced booking services for your customers and account clients.  Bookings are automatically entered into your iCabbi dispatch system and dispatched to the relevant driver without any human intervention.

 

Web Booking Key Features

 

  • Fully automated booking and dispatch
  • Account customer login
  • Email confirmation of the booking
  • Live ETA and driver details
  • Journey receipt with route map
  • Favourite addresses

Track My Taxi

For customers that don’t book by app, the track my taxi service allows them to see the exact location of the driver in real-time.  

 

When a customer calls using a mobile, an SMS is sent to the customer’s phone and will contain a clickable link that will automatically open a web page that displays all the details of the driver, including their photo and a map showing their exact location.

Business Intelligence

iCabbi is the chosen partner of proactive, forward thinking business owners. Our solutions are designed to strengthen your competitive edge. 

 

Key Features

 

  • Connect directly to the data
  • Leverage information quickly
  • Drag and drop to create dashboards and reports
  • Full visibility and control of your business, focus on the information you need to drive up operational efficiency
  • With iCabbi Insights, everyone can answer their own questions and make more informed, data-driven decisions.

Security in the cloud

We understand that operating a taxi business fleet is all about providing a 24/7/365 service that is never interrupted for any reason.

 

That’s why iCabbi is hosted on the Amazon Web Services (AWS) platform, with world leading reliability and protection that gives you total reassurance that you will have uninterrupted accessibility.

 

Concerns that cloud-based services lack in security are typically the result of not enough information about how cloud providers secure their infrastructures.

 

iCabbi’s main application servers are currently located in multiple data centres which have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Web servers sit behind a primary firewall managed by Amazon which receives security patches and upgrades as they are released.

 

Direct access to application servers is prohibited, traffic is instead routed through a load balancer (front end web server) managed by Amazon with 128bit SSL for authentication/logins (as used by financial institutions etc). A second firewall (IPTables) which sits on each application server and allows iCabbi to grant access based on a whitelist of client IP addresses (Office Locations) which offers maximum security for iCabbi clients, and also allows iCabbi to combat DDoS attacks effectively.

 

Military Grade Security by Amazon’s AWS

iCabbi’s database sits behind an additional firewall which is also managed by Amazon. This firewall is setup to allow connections from our application servers only. Developer access to resources is managed by Amazon Access Control (Security Groups and IAM based roles).

 

The fact of the matter is that AWS makes sizeable investments into maintaining commercial/military grade security and can demonstrate they are ISO-27001 certified.

 

Experts agree that a business stands greater risk of a security breach from within its four walls, than someone hacking a professionally maintained cloud-based infrastructure. Contrary to the concern, by migrating to the cloud for services, businesses will benefit from a more secure infrastructure.

 

Reduced Setup and Ongoing Costs

Cloud computing can offer significant cost benefits when you consider the total cost of ownership (TCO) associated with managing the comparable on-premises alternative. This includes buying hardware, licensing software, paying consultants for installing and customising systems, managing system upgrades, support and maintenance, facility expenses, and employees.

 

Scalability

The ability to expand or contract as your needs increase or decrease, is another key benefit of cloud computing. In addition to paying for what you need when you need it, adjustments such as expanding server capacity can be completed in minutes compared to several days of on-premises labour.

 

Reliability and Recovery

With cloud-based solutions, you get the added benefit of an infrastructure that can be easily and cost effectively configured for automatic failover and geographic redundancy. Amazon Web Services are in the business of granting it’s customers access to systems that must be available when needed. Cloud solutions are “always on” and extremely reliable.

 Request your demo now!

  Or come see our live iCabbi company.